Legal
Grievance Redressal
How to raise a complaint about a mood post, comment, or chat message on Layne, or about how your personal data is handled — and what happens after you do.
Version 1.0 · Last updated 16 September 2026
- Email us
- support@joinlayne.com
- Acknowledged in 24h
- Every complaint is acknowledged within 24 hours of receipt.
- Disposed in 15 days
- Complaints are disposed of within 15 days of receipt.
How to reach us
Write to support@joinlayne.com. This single address handles all complaints — content you want reviewed or removed, privacy and data-rights requests (access, correction, erasure — see our Privacy Policy for what these mean), and account or safety issues. We have not yet appointed a named Grievance Officer; the published channel for now is this email address.
What to include
- Content complaints — a description or screenshot of the content, and where to find it (the post, chat, or user involved, if known).
- Data-rights requests — the email address on your Layne account, so we can locate your data.
- Anything else — a clear description of the issue.
Timelines
- We acknowledge your complaint within 24 hours of receipt.
- We dispose of your complaint within 15 days of receipt.
- For complaints that content exposes your private body parts, shows you in full or partial nudity or in a sexual act, or impersonates you (including artificially morphed images), we remove or disable access to that content within 24 hours of receipt, as required by Rule 3(2)(b) of the IT Rules, 2021. This faster timeline applies only to this specific category of complaint, not to content complaints generally.
If you're not satisfied
For personal-data matters, you may escalate to India's Data Protection Board once it is operational, under the Digital Personal Data Protection Act, 2023. You may also pursue any other remedy available to you under Indian law. We don't control that process, so we can't promise a specific outcome or timeline beyond our own.
What this page doesn't cover yet
Layne does not yet have a self-service data export or portability feature in the app. Data access and erasure requests are handled manually through this grievance channel for now.
Scale
Layne does not currently meet the user-count threshold under India's IT Rules that requires a Chief Compliance Officer, a Nodal Contact Person, or monthly compliance reports. These obligations don't yet apply to us — not that we've overlooked them.