SafetySafety

Face verification, for everyone, every time

Before you can be matched with anyone, send or accept a Knock, create a Mood Feed post, or comment or like, you have to pass a live face verification check. There's no way around it, and no way to chat with someone who hasn't done it — both people in any match are verified. There is no such thing as chatting with an unverified user on Layne.

Verification itself happens on your device first: a liveness check (blink, turn your head, hold still) plus anti-spoof detection, so a photo of a photo or a video replay doesn't pass. Only after that does Layne do a one-time comparison against your profile photo. The selfie used for the check is deleted once verification completes — Layne doesn't keep a stored face template.

One honest note: Layne isn't anonymous. When you match with someone, you see their real photo and profile, and they see yours. Verification is what makes that safe to rely on.

Reporting

You can report any chat, message, or Mood Feed post or comment, right from the app. Common reasons include sexual content, harassment, being asked for personal information, feeling uncomfortable, spam or a fake profile — or anything else, in your own words.

Every report is reviewed by a real person, not scanned automatically. Layne doesn't run automated keyword or profanity filtering on messages — moderation here is about a human reading what was reported and making a call, not a bot flagging words.

If a report is upheld, the reported user loses Respect Score points and receives a strike. Repeated violations can lead to a temporary suspension and, ultimately, a permanent ban.

Blocking

You can block anyone, at any time. Blocking ends your current chat with that person immediately and prevents you from ever being matched with them again.

Respect Score

After a chat, both people give brief feedback on how it went. That feedback feeds into a Respect Score that everyone starts at a healthy level. Being a good, respectful match raises it and unlocks more matching room; bad behavior — especially an upheld report — lowers it. It's a real, live mechanism that runs in the background of every chat you have, not a one-time badge.

Chat limits, on purpose

Layne intentionally limits how many chats you can hold open at once to a small number at a time. The idea is simple: attention shouldn't be split across a dozen half-conversations. Fewer, real conversations get a real chance — and standing in good standing widens that room over time.

If you need to escalate further

In-app reporting is the fastest way to flag something, but if you need to escalate beyond that, write to support@joinlayne.com. Complaints are acknowledged within 24 hours and resolved within 15 days.

For a specific, narrow category — content showing someone's private body parts, nudity, a sexual act without consent, or an impersonation or morphed image of them — Layne commits to removing it within 24 hours of a valid complaint, consistent with India's IT Rules, 2021 (Rule 3(2)(b)).

See the full grievance process for how complaints are handled, and the community guidelines for what's not allowed on Layne.